2020 Key Marketing Moves and Predictions

A game-changing year!

In retrospect, the transformative year that was 2020 not only defined a new era for humanity but substantially altered the marketing landscape.

We look back on the last 12 month’s trends that influenced marketing strategies and the forecasts that steered the sector’s direction.

1. Digital Transformation: An Accelerated Journey

No conversation about 2020 can start without acknowledging the global pandemic’s ripple effects on every industry, especially marketing. Businesses had to hasten their digital adoption, making 2020 the year of digital acceleration.

Consequently, digital content consumption, eCommerce, and virtual engagements became integral elements of marketing plans worldwide.


2. Hyper-Personalisation: The New Norm

The predictions of hyper-personalisation becoming a major marketing trend in 2020 hit the mark. Cutting-edge technologies, including AI and advanced data analytics, fueled this drive, enabling businesses to develop remarkably tailored marketing campaigns. Thus, ‘mass personalization’ transitioned from being a marketing jargon to an actual industry benchmark.

3. Customer Experience (CX): The Forefront of Branding

In 2020, the spotlight was firmly on customer experience. The year stood witness to the prophecy of CX morphing into a primary brand differentiator, outshining even price and product. Brands began to invest heavily in delivering engaging, streamlined experiences across every customer interaction point, underscoring a more customer-centric approach than ever.


4. Video and User-Generated Content: The Preferred Content Formats

Video content was already a rising star pre-2020, but it truly came into its own during this year. The upsurge in online activity drove video content consumption to unprecedented levels, validating predictions about its dominance. Brands embraced diverse video marketing forms, from live streams and webinars to explainer videos and immersive 360-degree experiences.

Alongside, user-generated content (UGC) experienced a surge, with brands utilizing it to amplify engagement, create a sense of community, and enhance brand authenticity.

5. Brands and Social Activism: A Symbiotic Relationship

The societal changes that 2020 brought about ushered in a new era of brand activism. Consumers expected more than just transactions from brands; they sought brands that were conscious, responsible, and stood for a cause. Brands that met these expectations enjoyed deeper customer connections, signifying the rise and importance of social responsibility in marketing.



A review of 2020’s marketing landscape and trends provides a treasure trove of insights for strategizing in the current dynamic marketing environment. The focus on hyper-personalization, customer experience, video content, UGC, and socially responsible branding continue to shape marketing strategies and will undoubtedly remain relevant.

As we continue to evolve our strategies in response to ever-changing marketing landscapes, remembering the lessons of 2020 will be crucial in anticipating future trends and staying ahead of the curve.